Returns Policy

Our Return Promise

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we’re here to help make it right.

Returns & Exchanges

You may return most unused items within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must meet the following conditions:

• Item must be unused and in the same condition as received
• Item must be in the original packaging with all tags attached
• Item must include all original accessories and documentation
• Proof of purchase or order number is required

Note: Some items may have specific return requirements. Please check the product description for any special return instructions.

How to Initiate a Return

Follow these simple steps to return an item:

Step 1: Contact Customer Service

Reach out to our customer service team to request a return authorization. Please have your order number ready.

Step 2: Package Your Item

Once approved, securely package the item(s) with all original documents, tags, and accessories.

Step 3: Ship Your Return

Ship the package back to us using a trackable shipping method. We recommend keeping your tracking number for reference.

Refunds

After we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed as follows:

• Refunds are issued to the original payment method
• Processing typically takes 5-10 business days after approval
• You will receive email confirmation once your refund is processed

Important: The time it takes for the refund to appear in your account may vary depending on your financial institution’s processing times.

Non-Returnable Items

The following items cannot be returned for hygiene, safety, or customization reasons:

• Gift cards and store credits
• Downloadable software or digital products
• Personalized, custom-made, or monogrammed items
• Items marked as “final sale” or “non-returnable”

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a free replacement or issue a full refund, including return shipping costs.

Return Shipping Costs

Return shipping costs are generally the responsibility of the customer, except in the following cases:

• Returns due to our error (wrong item shipped)
• Damaged or defective items
• Returns covered by specific promotions

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot be responsible for return packages lost in transit.