Return Eligibility
- Items must be returned within 30 days of delivery
- Products must be unused, in original packaging with tags attached
- Final sale items are not eligible for returns
How to Initiate a Return
- Contact customer service to request a return authorization
- Include your order number and reason for return
- Follow the shipping instructions provided upon approval
Refund Processing
- Refunds issued to original payment method within 10 business days
- Shipping costs are non-refundable unless return is due to our error
- Inspection of returned items is required before refund processing
Exchanges
- Exchanges accepted for defective or incorrect items
- Subject to product availability
Return Shipping
- Customers responsible for return shipping costs
- We recommend using a trackable shipping method
Damaged or Defective Items
- Contact us within 7 days of delivery
- Provide photos of product and packaging for verification
- We cover return shipping for defective items
Late or Missing Refunds
- Check your bank account or credit card statement
- Contact your financial institution as processing times may vary
- If unresolved, contact our customer service for assistance
Contact Information
For return-related questions, please contact our customer service team.
Allow 1-2 business days for email responses.